Last updated: July 2026
This Privacy Policy explains how Canberra Tree Removal and Tree Loppers ("we", "us", "our"), operating the website arboristcanberra.com.au, collects, uses, stores and discloses personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
About this website
This website is a referral service. When you make an enquiry, your details may be passed to an independent third-party tree-service professional so they can respond to your request. Please read our Disclaimer for more detail about how the referral arrangement works.
Information we collect
We may collect the following personal information:
- Your name, phone number and email address.
- Your suburb or property address and details of the tree work you are enquiring about.
- Any additional information you choose to provide in an enquiry form, phone call or message.
- Technical information collected automatically, such as your IP address, browser type, device information and pages visited, through cookies and similar analytics tools.
We collect this information directly from you when you contact us by phone, submit an enquiry form, or otherwise communicate with us, and automatically when you browse the site.
How we use your information
We use your personal information to:
- Respond to your enquiry and, where relevant, connect you with an independent tree-service professional who can quote on or carry out the work.
- Communicate with you about your enquiry.
- Operate, maintain and improve this website and our services.
- Comply with our legal obligations.
Disclosure of your information
We may disclose your personal information to:
- Independent third-party tree-service professionals for the purpose of responding to your enquiry.
- Service providers who help us operate the website and our enquiry systems (for example, form and hosting providers).
- Government or law enforcement bodies where required or authorised by law.
We do not sell your personal information. Where information is passed to a third-party professional, their handling of your information is subject to their own privacy practices.
Cookies and analytics
This website may use cookies and third-party analytics tools to understand how visitors use the site. You can set your browser to refuse cookies, though some parts of the site may not function as intended if you do.
Data security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.
Overseas disclosure
Some of our service providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the "Last updated" date above.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Canberra Tree Removal and Tree Loppers Phone: (02) 6105 9664 Website: arboristcanberra.com.au